Back To Careers
The Manager will lead and inspire by taking a forward-thinking approach to the retail experience to ultimately drive sales and create an environment that is engaging, educational and inspiring to both customers and team members.
LEADERSHIP & TEAM MANAGEMENT
- Recruit, Hire and Promote: continuously talent plan to build a strong internal bench, maintain a network of great candidates, hire exceptional people, and create personalized succession paths
- Take responsibility for own development and professional growth; identify and train role replacement in preparation for career progression
- Develop & Coach: develop training plans that build skills and expertise and coach team members by providing timely and specific feedback to create a culture of action and accountability
- Inspire & Motivate: inspire teams through values, empathy, and empowerment, tailoring motivation to the individual and leveraging the strengths of the team
- Act as a brand ambassador reflective of the company values and mission
BRAND EXPERIENCE
- Customer Engagement: Cultivate an environment of genuine customer connection by being highly focused on delivering exceptional customer experiences that are engaging, efficient and personalized. Engage with local community via events and social media platforms
- Retail Experience: challenge and inspire the team to elevate every aspect of the store experience through service, merchandising, and display to create a compelling atmosphere for the customer
- Lead Change & Innovation: lead and support new ideas and initiatives to evolve the retail experience for the customer; drive sales and provide a unique store experience
VISUAL & BUSINESS OPERATIONS
- Analyze the Business: analyze sales and product to identify and interpret business opportunities for the store, customer and market
- Inspire Independent Thinking: effectively delegate and guide teams while at the same time allowing others the creativity to succeed by making strategic, business-impacting decisions
- Manage Operational Execution: collaborate with head office to lead timely and effective execution of store controls and operating standards while assuming accountability for the store’s profitability
- Manage Visual Execution: collaborate with key partners to assess timely and effective execution of store structure, outfitting, display, merchandising while assuming accountability for the store’s profitability
COMMUNICATIONS & RELATIONSHIPS
- Provide Meaningful Feedback: set clear objectives and expectations to drive a consistent store experience and ensure excellent operational and visual standards
- Communicate & Build Relationships: foster a culture of strong communication and teamwork in order to ensure a seamless balance of operational and visual priorities and to facilitate problem-solving
- Adaptability: encourage and demonstrate adaptability; positively effecting change and enabling the team to successfully execute a shared vision
QUALIFICATIONS:
- You have a minimum of 3 years of proven success in building customer relationships and providing the ‘wow’ experience in a retail management or supervisory position
- You have a love for our products and want to share your passion with your team and your customers through toxin free education
- You bring new ideas and enthusiasm to drive sales and lead your team to success
- You’re an operational ninja with an entrepreneurial spirit and are always looking to develop your business skills
- You have open availability to be at the store when your store needs you
- You want to have fun, laugh and make our customers and co-workers happy
- You must be at least the minimum required legal age in your province, and be able to pass a police background check
- You must have passed the provincial or territory training course (example Alberta’s SellSafe) and be able to provide a copy of the certificate
- First Aid/CPR training an asset (must be able to provide current copy of certificate)
Please note – our Spiritleaf/Sundial team will never contact you via any alternative platforms, including but not limited to Facebook and Telegram. If you have questions or concerns about open roles or applying for a position at Spiritleaf/Sundial, please don’t hesitate to contact our customer service team directly at [email protected].
Apply For This Job
