A Concierge supports the store leadership team through the cultivation of a store environment that surprises and delights our customers each time they walk through our doors. We envision someone with a vibrant personality, an efficient nature, and natural warmth. Our ideal candidate will provide exceptional service in all aspects of the sales floor – greeting customers, selling, product knowledge, cash wrap, restock and overall shop keeping.
CUSTOMER CONNECTION
- Supports environment of genuine customer connection
- Acts as an empowered team member, exercising decision-making skills to enhance each customer’s experience
- Demonstrates extraordinary service
- Takes ownership of individual awareness of product knowledge
PRODUCT KNOWLEDGE
- Is knowledgeable of trends and supports brand messaging
- Gains understanding of how merchant skills impact business and the customer experience
TEAM WORK MAKES THE DREAM WORK
- Supports new hires through mentorship
- Is self-aware and focused on self-development
- Collaborates with the team during morning and closing meeting
LEADERSHIP
- Possesses strong written and verbal communication skills, strong assessment and decision-making skills
- Provides insight to Spiritleaf Manager in relationship to the customer experience to the leadership team
- Participates in ongoing staff education and through sharing of product knowledge
QUALIFICATIONS
- At least 1 years’ experience in a retail environment
- Proven success in offering an exceptional customer experience
- A passion for our product and changing the way the world sees cannabis
- A desire to have fun, laugh and support the customer and team member journey along the way
- You must be at least the minimum required legal age in your province, and be able to pass a police background check
- You must have passed the provincial or territory training course (example Alberta’s SellSafe) and be able to provide a copy of the certificate
- First Aid/CPR training an asset (must be able to provide current copy of certificate)
Please note – our Spiritleaf/Sundial team will never contact you via any alternative platforms, including but not limited to Facebook and Telegram. If you have questions or concerns about open roles or applying for a position at Spiritleaf/Sundial, please don’t hesitate to contact our customer service team directly at [email protected].
Apply For This Job
